Your personal data is one of the most valuable things you entrust to us at mines. This privacy policy clearly explains what data we collect, why we collect it, and how it is kept safe. No complicated legal jargon — just plain, straightforward English.
Our Core Privacy Commitments at a Glance
Every transaction and personal detail you share on mines is protected by 256-bit SSL encryption — the same technology used by the world's leading banks. It is virtually impossible for hackers to break.
Mines does not sell or rent your personal data to any advertisers, marketing companies, or third parties. Your data is used solely for the purpose of providing our services.
Enabling two-factor authentication (2FA) for login and withdrawals adds an extra layer of security. OTP verification is mandatory when logging in from an unrecognized device.
Mines servers operate in internationally certified, secure data centers with 24/7 security monitoring, regular backups, and an active disaster recovery plan.
Mines collects only the information that is genuinely necessary to provide our services. We do not ask for unnecessary data, and no additional information is collected without the member's consent.
Independent cybersecurity experts regularly audit mines's systems. Any vulnerability found is addressed immediately — there is no compromise when it comes to protecting member data.
Our Commitment: Mines takes your privacy seriously. Read this policy to understand exactly what we do — and don't do — with your information.
This Privacy Policy applies to the entity operating Mines (mines.bio) and all of its members. It takes effect whenever you use our services through the Mines website, mobile app, or any other channel.
Mines complies with Bangladesh and international data protection laws. We also follow European GDPR principles as a benchmark for our operations, even though we primarily serve the Asian market. This policy is designed to give you complete transparency about exactly how your data is used.
By registering on mines, you are considered to have agreed to this privacy policy. However, you have the right to withdraw your consent at any time — details on how to do so are outlined in Section 7.
Mines collects three types of data — information you provide directly, data collected automatically while you use our platform, and information required during the identity verification process.
Mines never stores your full bank account number or card number directly. Payment details are always held as encrypted tokens.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Mobile Number | OTP Verification & Security | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC & Withdrawal Verification | Withdrawal Timeframe |
| IP Address | Fraud Prevention | Automatic |
| Betting History | Service Improvement & Record-Keeping | Automatic |
Mines uses collected data only for the purposes listed below — it is never used for anything beyond these:
Mines will never use your data for any purpose beyond what you have consented to. If we ever need to use it for a new purpose, you will be informed in advance and your consent will be obtained where required.
Not sharing your personal data with third parties is one of our core commitments at mines. However, data may be exchanged in the following limited circumstances:
Never: mines does not sell, rent, or exchange your data with any advertisers, marketing agencies, data brokers, or unrelated third parties.
The Mines website and app use cookies — small data files stored in your browser. They improve your experience and help the platform run faster.
To maintain login sessions, verify security, and run core platform functions. These cannot be disabled.
To remember your preferred language, theme, and settings. Optional – disabling this means you'll need to reconfigure your settings each time.
To understand which parts of the platform are used most — all data is anonymised. This helps us improve our services.
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies will prevent the platform from functioning properly.
Mines does not store your information indefinitely. Each category of data has a defined retention period:
After the specified retention period, data is securely deleted or anonymized. You may also request the deletion of specific data at the time of account closure.
Mines believes your data belongs to you. That's why the following rights are always in your hands:
You may request to know what personal data mines holds about you. Submit a request to our support team and we will provide full details within 30 days.
You may request corrections to any inaccurate or outdated information. Most details can be updated directly from your profile.
After account closure, you may request the deletion of your personal data, though certain information may need to be retained to meet legal obligations.
You may request an export of your data in a standard format. This is typically provided as a CSV or JSON file.
You can opt out of marketing communications or object to the use of your data for specific purposes.
You can request that the processing of your data be temporarily restricted under certain circumstances.
To exercise any of these rights, email us at support@mines.bio or reach out via live chat. We typically respond within 7–30 business days.
Mines protects your data using the highest industry-standard security technology. In short, our security infrastructure is more advanced than that of many major banks.
We use the latest TLS 1.3 encryption protocol — older, weaker protocols are completely disabled.
Data is stored in ISO 27001-certified data centers with both physical and virtual security measures in place.
Advanced firewalls and DDoS mitigation systems are active to defend against cyber attacks.
Third-party security experts conduct vulnerability assessments of our systems every quarter.
Mines is strictly prohibited for anyone under the age of 18. We never knowingly collect personal data from minors.
Date of birth is verified at registration. If a member is found to be under 18, their account will be immediately closed, all collected data will be deleted, and any remaining balance will be processed in accordance with applicable law.
If you suspect a minor is using Mines, please report it to support@mines.bio. We will take immediate action.
This privacy policy may be updated from time to time. For any significant changes, you will be notified in advance via your registered email or phone number. The date of the latest revision will always be shown at the top of this page.
For any questions, complaints, or requests to exercise your rights regarding this privacy policy:
We take every privacy request seriously. Protecting your data is not just a legal obligation for us — it is a core ethical responsibility.
Most Frequently Asked Questions from Members
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